Privacy Policy

1. Introduction

This Privacy Policy explains how Valeh Mammad ("Developer," "we," "us," or "our"), the independent developer of AutoVeya AI ("AutoVeya," "Application," or "Service"), collects, uses, stores, shares, and protects personal information.

AutoVeya is an artificial intelligence-powered automotive assistance application that provides vehicle diagnostics, repair guidance, parts identification, repair cost estimates, and related features.

By using the Service, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on the features you use, we may process:

Account information: Email address, authentication identifiers, account preferences, and information necessary to manage your account.

Vehicle information: Vehicle manufacturer, model, year, engine specifications, mileage, vehicle history, and information voluntarily provided about your vehicle.

Diagnostic content: Photographs, videos, audio recordings, descriptions of vehicle issues, diagnostic results, and conversations with the AI assistant.

Location information: Approximate country or region determined from device settings or network information. With your permission, the Application may also use device location to help identify nearby automotive services.

Subscription information: Subscription product identifiers, purchase status, entitlement information, and transaction-related identifiers provided through Apple and RevenueCat. Payment card details are processed by Apple, not directly by AutoVeya.

Technical information: Device and application information, error reports, security logs, and diagnostic information necessary to maintain the Service, to the extent collected by the Application and its infrastructure.

3. How We Use Information

We process information to:

• Create and manage user accounts.
• Identify possible vehicle defects and damaged components.
• Generate AI-assisted diagnostic results and repair recommendations.
• Estimate repair costs.
• Help users find automotive parts and repair services.
• Maintain diagnostic and vehicle history.
• Generate downloadable diagnostic reports.
• Manage subscriptions and access to premium features.
• Protect accounts and prevent fraudulent or abusive activity.
• Maintain, troubleshoot, and improve the Service.
• Comply with applicable legal obligations.

4. Artificial Intelligence Processing

AutoVeya uses third-party artificial intelligence technology, potentially including services provided by OpenAI and Google, to process relevant user-submitted content.

When a user requests an AI-powered feature, relevant text, vehicle details, images, audio, or video may be transmitted to the applicable processing provider.

AI-generated results may be inaccurate or incomplete. Users should avoid submitting unrelated personal information, sensitive documents, or identifiable third-party information.

The Developer is responsible for reviewing applicable service agreements and configuring data handling according to the providers' current policies and available controls.

5. Service Providers

AutoVeya uses or may use the following service providers according to the features enabled:

• Supabase: Authentication, application databases, storage, and server-side functions.
• OpenAI: AI-assisted analysis and text processing.
• Google: AI-powered analysis and related processing through applicable Gemini services.
• RevenueCat: Subscription entitlement management.
• Apple: App distribution, in-app purchases, and payment processing.
• Automotive marketplace providers: Product-search requests and external purchase links, where integrated.

We share only information reasonably necessary for the relevant service and subject to applicable agreements and legal requirements.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on appropriate legal bases, which may include:

• Performance of a contract for providing requested application features.
• Legitimate interests in security, service reliability, and prevention of abuse, subject to applicable balancing requirements.
• Compliance with legal obligations.
• Consent where required, including for certain device permissions or optional processing activities.

Specific processing activities must be assessed against actual product functionality and applicable laws.

7. Data Retention

Account information, vehicle records, diagnostic history, and related content may be retained while an account remains active and for additional periods when justified by applicable legal obligations or legitimate operational needs.

Deletion requests will be handled according to applicable law, subject to legitimate retention requirements.

8. International Data Transfers

Some service providers may process information outside the user's country, including outside the European Economic Area.

Where applicable, such transfers must be supported by lawful transfer mechanisms and appropriate safeguards.

9. Data Security

We implement reasonable technical and organizational measures intended to protect user data, including authenticated access, server-side credential management, and database access controls.

No system can guarantee absolute security.

10. User Rights

Depending on applicable law and jurisdiction, users may have rights to:

• Request access to their personal information.
• Correct inaccurate information.
• Request deletion.
• Request data portability.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with an applicable data protection authority.

Requests may be submitted using the contact information below.

11. Account Deletion

Users may request deletion of their AutoVeya account through the available in-app account management functionality or the designated contact channel.

We will process requests in accordance with applicable law and our verified data retention procedures.

Deleting the AutoVeya account does not automatically cancel an Apple subscription. Subscriptions must be managed separately through Apple.

12. Children's Privacy

AutoVeya is intended for users capable of lawfully using the Service under applicable age and consent requirements.

The Service is not intended to knowingly collect personal information from children where parental consent or another legal authorization would be required and has not been obtained.

13. Third-Party Websites

AutoVeya may link to external parts marketplaces, repair services, and other third-party websites.

Their privacy practices are governed by their respective policies. We are not responsible for the privacy practices of independently operated third-party websites.

14. Changes to This Policy

We may update this Privacy Policy when our features, service providers, or legal obligations change.

We will update the effective date and provide additional notice where required by law.

15. Contact

Developer / Data Controller: Valeh Mammad
Application: AutoVeya AI
Email: info@autoveya.app
Postal Contact Address: Hertha-Thiele-weg 1